Integrity and honesty and the determination to excel in whatever we do.

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Passion for our customers, members partners, and our continuous belief in
innovative technology to help us achieve the best. |
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Open and respectful with others and dedicated to making them better
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Willingness to take on big challenges and see them through
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Self critical, questioning and committed to personal excellence and self
improvement
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Accountable for commitments, results, and quality to customers, shareholders,
partners and employees. |
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Tenets that propel our mission
The tenets central to accomplishing our mission include:
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Customer trust: Earning customer trust through the quality of
our products and our responsiveness and accountability to customers and
partners.
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Broad customer connection: Connecting broadly with customers,
understanding their needs and uses of technology, and providing support when
they have questions or concerns.
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Innovative, evolving, and responsible platform leadership: Expanding platform innovation, benefits, and opportunities for customers and
partners, openness in discussing our future directions, getting feedback, and
working with others to ensure that their products and our platforms work well
together.
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Enabling people to do new things: Broadening choices for
customers by identifying new areas of business, incubating new products,
integrating new customer scenarios into existing businesses, exploring
acquisition of key talent and experience, and integrating more deeply with new
and existing partners. |
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A global inclusive commitment: Thinking and acting globally,
employing a multicultural workforce that generates innovative decision-making
for a diverse universe of customers and partners, innovating to lower the costs
of technology, and showing leadership in supporting the communities in which we
work and live. |
Six Sigma Qualities:
We aim to flawless when executing our key processes. The key concepts of six
sigma benchmark our business process. Key Concepts of Six Sigma At its core,
Six Sigma revolves around a few key concepts.
| Critical to Quality: |
Attributes most important to the customer |
| Defect: |
Failing to deliver what the customer wants |
| Process Capability: |
What your process can deliver |
| Variation: |
What the customer sees and feels |
| Stable Operations: |
Ensuring consistent, predictable processes to improve what the customer sees
and feels |
| Design for Six Sigma: |
Designing to meet customer needs and process capability |
At GENO, we are committed to being the best in whatever we do, and we
continually believe in joint-venturing and collaboration to achieve the best
for our customers and our employees.
Corporate Governance:
Over the course of GENO's history, our Board of Directors have developed
corporate governance practices to help it fulfill its responsibility to
shareholders to serve the long-term interests and oversee the work of
management in the conduct of the Company's business. Corporate governance at
GENO serves several purposes:
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To appropriately distribute rights and responsibilities among our Board
members, managers, and shareholders in order to establish and preserve
management accountability to our shareholders.
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To provide a structure through which our company objectives are set and
attained, and our performance is monitored
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To strengthen and safeguard our culture of business integrity and responsible
business practices
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To encourage the efficient use of resources and to require accountability for
our stewardship of those resources |
Corporate Governance
Guidelines
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Management |
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CEO reviews businesses 6+ times/year
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4 scheduled GENO Board of Directors meetings
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Active Board
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Digitized leadership cockpit
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Address business issues
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Controllership |
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World-class finance function
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20 staff auditors
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100s of audits per year
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Process-based accountability
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Integrity and honesty at the core of everything
we do
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Shared values
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| Visibility |
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20 analyst and investor meetings annually
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Reviews with regulators, rating agencies
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Industry-based oversight
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Strong oversight by external auditors
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Meet global standards
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