GENO’s Anti-Spam Policy
The following discloses our permission-based marketing practices for GENO based Web sites. Please note that this policy in no way supersedes, replaces or complements the privacy policies of our clients.
Reporting Spam
If you have received unwanted, unsolicited email sent via the GENO system, please follow this process to report it:
- Attach a copy of the offending email message to a new email message. If you simply forward the offending message, it will not contain the information we need in order to take action.
- Email the message with its attachment to abuse@genoinc.com (Highlight In blue)
- Please note that we will not respond to your email unless you request otherwise.
Anti-Spam Policy
Companies use GENO’s e-mail system to send personalized communication to their prospects and customers. GENO expressly forbids the transmission of unsolicited commercial email and unsolicited bulk email. In order to enforce an anti-spam policy, we have the following definition for determining what constitutes "spamming":
SPAM is an unsolicited commercial email, or an email sent to a recipient who would not have a reasonable expectation of receiving email from the sender.
What is SPAM? |
What is not SPAM? |
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Any email advertising illicit or illegal activities. |
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Any message sent to email addresses which were not provided by the recipient, including those collected from newsgroups, web sites, and domain registration information. |
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Email sent by an organization with whom the recipient had previously established a relationship, PROVIDED THAT the sender provides a mechanism for recipients to remove themselves from the mailing list. This can include: |
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Product support updates |
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Organizational news updates |
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New related product offerings |
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In the event that GENO receives complaints regarding unsolicited email from a GENO customer source, the customer will be required to supply the external source of their customer data.
GENO encourages companies to respect their customers’ time and attention by controlling the frequency of mailings to individual email addresses, as well personalizing communication with information that indicates they have an existing relationship with their customers. (Most bulk lists contain only an email address.)
ENO encourages you to use our service as long as you abide by the GENO’s Terms of Use and GENO’s prohibition on spamming and unethical marketing activities. The following are some examples of spamming that may violate the Terms of Service and GENO’s Universal Spam Policy:
- Manipulating identifiers, such as email headers, to disguise the origin of any content transmitted to or through GENO’s computer systems.
- Relaying email from a third party's mail servers without the permission of that third party.
- Using "robots" or otherwise harvesting other's email addresses from the GENO site for purposes of sending unsolicited or unauthorized material.
- Uploading, posting, emailing, or transmitting the same message, URL, or post multiple times.
- Disrupting the normal flow of dialogue, or causing the screen to "scroll" faster than other users of the service are able to type, or otherwise acting in a manner that negatively affects other users' ability to engage in real-time exchanges.
Regulations for List Owners
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License Agreement: Each mailing list administrator is required to agree to a license agreement which requires that all members of their mailing list must have established a relationship with the list owner. |
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Mandatory Unsubscribe Instructions: All messages sent via GENO will include instructions for recipients to remove their email addresses from the mailing list from which the message was sent. |
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Account Termination for Abusers: Reports of unsolicited email may result in the cancellation of a mailing list account without refund. |
As a list owner, you are fully responsible for any third party's adherence to our policies for lists which you obtain and use in our system. Any violation of our policies by third parties will be seen as violations by you, and will subject your account to disciplinary action, termination, and fees accordingly.
If you have any queries with regards to our ANTI-SPAMMING policies, please contact us. (in blue, sent 2 e-mail page)
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